The Home Depot

Systems Engineer, Mac Platform

As a member of the End User Computer team at The Home Depot, I help design and implement workflows and policies to make our growing Mac fleet first-class citizens across our Store Support Centers. We administer Macs using the Jamf Pro suite and use agile methodologies to plan our work efforts to deploy, manage, and patch THD Macs.

RetailMeNot

IT Support Engineer

As an IT Support Engineer at RMN I support client operation systems, business applications, printing, TVs, conferences rooms… basically, anything with a power button! I was also primarily responsible for maintaining RMN's Jamf Pro management framework, designing and implementing modern Mac deployment, management, patching, and general Mac support.

Volusion

Help Desk Manager, Help Desk Team Lead, Desktop Support Technician

At Volusion I joined the team as a Desktop Support Technician specializing in Mac support. I maintained and supported Volusion's Jamf Pro management framework, designed and developed deployment methodologies and support policies for the growing Mac fleet, and maintained the Jamf Software Server and distribution servers. As a technician I also provided support for the large Windows fleet of laptops and desktops using SCCM, managed Active Directory, Office 365 & Exchange, VOIP phones, and did day-to-day troubleshooting and support both desk-side and via ticketing with Jira. Later as the Help Desk Team Lead and Manager I managed the team and SLAs while still maintaining Jamf Pro and acting as primary support for Volusion Mac users.

Volusion

Sr. Ecommerce Support Specialist

As a Sr. Ecommerce Support Specialist I worked with Volusion merchants to better learn using the Volusion app to grow their business. From API integration to importing shop items and using FTP, I spent my time on the phone, in LiveChat, and corresponding through our CRM ticketing system teaching and empowering Volusion merchants to get the most out of the platform. With a strong background in HTML and CSS, I was often the go-to team member on the floor for design and template assistance.

Certifications

- Certified Casper Administrator (CCA), v9

Presentations

MacSysAdmin, Gothenburg, Sweden (2016)
- "Design Thinking for Mac Admins"

JAMF Nation User Conference (2014)
- "Branding Self Service for your Organization: Encouraging opt-in enrollment and self-help through a customized Self Service application"

Music & the Moving Image, NYU-Steinhardt (2013)
- "'Tip of the Hat, Wag of the Finger': Stephen Colbert and the Value of Performance"

Music & the Moving Image, NYU-Steinhardt (2012)
- "Changing Faces, Changing Sounds: Doctor Who (1963–89, 1996, 2005–) and the Use of Stock Music"

Projects

MacAdmins.org Podcast
- A weekly podcast produced in partnership with MacAdmins.org. Topics include conferences, deployment, security, tools, and more.

Austin Apple Admins, Founder
- A local meetup group to build a community of Mac and iOS admins in the Austin area.