Jamf

Manager, Client Platform Engineering

Building a team to carry out Jamf @ Jamf initiatives, drive Jamf innovation with product teams as a “voice of the customer,” bolster Jamf Nation and Mac Admin community engagement, and bring amazing employee experiences that “Empower People by Simplifying Work” regardless of what operating system they use.

Apple Enterprise Management Engineer

Jamf helps organizations succeed with the Apple platform, and I help guide how Jamf finds its own success with Apple devices. I enable, promote, and expand the use of the Jamf platform internally to make the best possible end user experiences for my colleagues. I also act as the voice of IT to product management, collaborating with product managers and product owners to best implement new features internally. I engage with the community, work with customers when needed, and find new ways to make Jamf awesome at Jamf.

The Home Depot

Sr. Systems Engineer, Mac Platform

Mac do-gooder for The Home Depot. If it involves Mac Platform, I'm involved. Our team oversees the entire platform life cycle, from provisioning to app deployment and OS updates to security. I work closely with partner departments to provide the best possible experience on the Mac platform for THD associates.

RetailMeNot

IT Support Engineer

As an IT Support Engineer at RMN I support client operation systems, business applications, printing, TVs, conferences rooms… basically, anything with a power button! I was also primarily responsible for maintaining RMN's Jamf Pro management framework, designing and implementing modern Mac deployment, management, patching, and general Mac support.

Volusion

Help Desk Team Lead, Help Desk Manager

As the Team Lead of the Help Desk team at Volusion I am the first point of contact for other departments when it comes to use, needs, and issues with their company-issued devices. I have worked closely with Purchasing and Finance to get the business technology our users need while staying on top of changing trends in available technology. I also work closely with IT management to vet solutions to accommodate our continued growth and trends in the field, including POCs for Google for Work, Slack, UCaaS telecommunications providers and browser-based phone solutions, and treating Volusioneers less like "users" and more like colleagues and individuals.

Managing a small team responsible for a large end user base, I have helped maintain our SLAs and ticket response times for user assistance and keep us on track for quarterly goals. As the Mac Systems Admin for the company, I deploy Apple devices to employees, build and maintain software applications and third-party patching cycles, develop imaging and deployment workflows for all Macs in our environment, and act as primary point of contact for all Apple-related support, use, and purchasing. I also manage our JAMF Software Server, database, and Casper tools.

Desktop Support Technician

After supporting Volusion's merchants I moved to an internal support position, assisting Volusion's diverse employee population with their company-issued devices. Being brought in for my strong Apple experience and knowledge my main task was to support the ever-growing population of Apple devices at the company. I single-handedly maintain and support our Casper Suite infrastructure, from maintaining the database and server/JDS instances to building software packages for deployment and designing imaging configurations.

Day-to-day, I provide troubleshooting and technical support for networking, computer use, software and hardware issues, network user accounts, OS and software updates and installations, and printer and connectivity support for both Windows and Mac users. In addition to end user support our team also manages an Office 365 E3 Exchange system, VOIP phones, Active Directory, file and scan shares, SCCM, McAfee (Windows) and Sophos (Apple) anti-virus enterprise consoles, Jira ticketing system, and Confluence documentation server.

Sr. Ecommerce Support Specialist

As a Sr. Ecommerce Support Specialist I worked with Volusion merchants to better learn using the Volusion app to grow their business. From API integration to importing shop items and using FTP, I spent my time on the phone, in LiveChat, and corresponding through our CRM ticketing system teaching and empowering Volusion merchants to get the most out of the platform. With a strong background in HTML and CSS, I was often the go-to team member on the floor for design and template assistance.

Achievements

- Jamf Nation Hall of Fame (2019)
- Jamf Nation Honor Roll (2018)
- Jamf Nation Honor Roll (2017)
- Certified Casper Administrator (CCA), v9 (2014)

Presentations

Jamf Nation User Conference (2021)
- "Between two Jamfs: A conversation about Jamf Pro best practice (1225)"

MacSysAdmin, October 2021
- "Inclusive Design for Mac Admins"

Jamf Nation User Conference (2018)
- "Fall, spring, and everything in between"
- Automation Panel, Moderator

Austin Apple Admins meetup, September 2018
- "Building MDM and DEP VMs: For testing, fun, and profit(?)"

Austin Apple Admins meetup, September 2017
- "Apple Admins tools for your trapper keeper"

MacSysAdmin, Gothenburg, Sweden (2016)
- "Design Thinking for Mac Admins"

Jamf Nation User Conference (2014)
- "Branding Self Service for your Organization"

Music & the Moving Image, NYU-Steinhardt (2013)
- "'Tip of the Hat, Wag of the Finger': Stephen Colbert and the Value of Performance"

Music & the Moving Image, NYU-Steinhardt (2012)
- "Changing Faces, Changing Sounds: Doctor Who (1963–89, 1996, 2005–) and the Use of Stock Music"

Projects

MacAdmins.org Podcast
- A weekly podcast produced in partnership with MacAdmins.org. Topics include conferences, deployment, security, tools, and more.

Austin Apple Admins, Founder
- A local meetup group to build a community of Mac and iOS admins in the Austin area.